Booking Terms & Conditions

Thank you for choosing Splashpoint Sheringham for your holiday home.

The Terms and Conditions are here to protect both you and us, please read them carefully and if you are happy to accept them and wish to make a booking just let us know your name and address and we will provisionally reserve your chosen dates for you for seven days, this allows time for us to receive the deposit payment.

Tariff

20 % of the tariff for the period is payable immediately to reserve your booking, (non- refundable) the balance to be paid 8 weeks before your arrival.

All special offer bookings or discounted tariff’s must be paid in full at time of booking.

All bookings made within 8 weeks of the arrival date must be paid for in full.

Early Booking for the next holiday season may be reserved with a deposit of 20% per week.

We will only cancel your holiday due to exceptional circumstances outside our control.
We would however try to locate acceptable similar accommodation but if this were not possible all monies paid by you will be refunded in full, our liability would not extend beyond this refund.

Payment may be made by cheque payable to Mrs A Fenton or BACS to our account.(Details on request)
We do not accept card payments.

You are entitled to occupy the property for holiday purposes only and this agreement shall not confer on you any security of tenure within the terms of the Housing Act 1988 pursuant to which the occupation shall be deemed to be by way of an excluded tenancy.

No more than 5 adults/children may occupy Splashpoint cottage plus cot unless agreed otherwise.

PLEASE NOTE the minimum age requirement: the hirer or at least one of the party must be aged over 18 years

Bookings are not transferable to another party.

The use of any equipment or facilities at the property which is not in our ownership is at the risk of the hirer- we will not accept responsibility for loss or injury to guests or third parties or to loss or damage to belongings or vehicles whilst at the property.

Guests are expected to take all reasonable care of the property and the contents.

 All equipment must be left clean on the day of departure.

We do not require a damage deposit; however we reserve the right to invoice the hirer within seven days of departure for exceptional damage and or cleaning costs.

Pets are the responsibility of the guest and must be kept under strict control always so as not to cause annoyance or nuisance to neighbours. Any damage caused by pets must be reported to us immediately and the guest is responsible for any cost incurred

Smoking in the properties is not permitted under any circumstances, guests are welcome to smoke in the garden however please dispose of butts safely.

All bed linen, bath and hand towels and tea towels are provided within the tariff quoted.

Tariff is inclusive of heating & electricity costs.

Wi-Fi is provided free of charge for personal use only, however broadband connection cannot be guaranteed.

Under no circumstances are fireworks of any sort to be let off on the properties.

Right of Entry – guests are required to allow access to enter the property at all reasonable times for necessary repairs or in a case of emergency, notice will be given where practicable.

Whilst we take every care to ensure your stay is an enjoyable one, occasional mistakes or oversights do occur so any dissatisfaction with your accommodation must be communicated to us during your stay so that we have opportunity to respond to any issues.

The property is normally available from 3 pm on the day of arrival, and must be vacated no later than 10.00 am on the day of departure to allow adequate time for cleaning.

We strongly recommend that guests have their own travel insurance to cover cancellation and personal effects.

When a booking is offered, we draw your attention to these terms and conditions and once the booking is confirmed with the required payment, it is taken that the hirer accepts these terms and conditions.

These terms and conditions do not affect your statutory rights as a consumer.